Anonymous
map-marker Norwich, Norfolk

Non availability of 2024 upgrade in UK

As a registered user of Hallmark Studio software I have tried to obtain the 2024 upgrade, but to no avail. It seems I can only obtain it if I live in the US. Surely there must be some means of obtaining it in the UK D G Malins
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User's recommendation: I received the following (It looks like Hallmark Software received but decided not to read and act upon your message.)

Sandy L Rhd

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Verified Buyer
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Verified Reviewer

Hallmark Upgrade for 2024

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Hallmark Software - Hallmark Upgrade for 2024
Hallmark Software - Hallmark Upgrade for 2024 - Image 2
Hallmark Software - Hallmark Upgrade for 2024 - Image 3
Hallmark Software - Hallmark Upgrade for 2024 - Image 4
Hallmark Upgrade for 2024 will not download on my Windows Version 11 Laptop; Hallmark Order Confirmation No. 108802****
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Pros:
  • Nice cards
Cons:
  • Downloads difficult

Preferred solution: Deliver product or service ordered

User's recommendation: Not recommending any downloads from Hallmark

Dsean Tot

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Verified Reviewer
| map-marker North Richland Hills, Texas

Unable to use this product!

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I purchased the Hallmark Card Studio Deluxe but have been unable to use it at all!! I only have a black & white laser printer so I was depending on e-mailing their cards (a feature this software supposedly supports). I haven't been able to get it to to work and have spent a total of 2 1/2 hours waiting on the phone for an answer on their tech support line (waited right 30 mins twice and 1 and a half hours the last time!!!) I am so disappointed in this product.
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User's recommendation: Don't buy if you intend to use the e-mail feature

Linda M Ywt

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Verified Reviewer

Hallmark Card purchase

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I would like a refund on a hallmark card purchase that I purchased on 12-29-2023... I realized that I already have that download for the cards.
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Loss:
$19
Pros:
  • Software download is great
Cons:
  • Trying to get contact information for the refund

Preferred solution: Full refund

Peyton Izl

They spam spam spam

They spam and refuse to remove you from their spam list. Can you really trust this company if they have unethical practices like this?
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Preferred solution: Apology

User's recommendation: Stay away from these spammers

Resolved
Barbara L Vpz

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Verified Reviewer
| map-marker Pell City, Alabama

Resolved: Have Not received my order that was purchased Oct. 03,2023

Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 09, 2023
Oct. 03, 2023 I purchased online the discs 2024 Hallmark Card Studio Deluxe w/ Bonus Software.

Confirmation# UQKM9X3T for $33.00. On Oct. 04,2023 the transaction cleared my bank. I started sending emails on Oct.

8th inquiring about my order because I hadn't received a status report on my order. I finally received an email on Oct. 20th ticket # 271734 stating that there is a backlog on the orders and were expecting to have them that week.
I still have NOT received a email saying that the order is on the way. All I want is what I paid for, I have been a good customer for several years and I have tried to be patient, but now I'm afraid my patients has grown thin.
The person that I talked to today gave me a ticket #337510.

Hopefully the next email I see will be telling me that my order is on the way. Your help solving this problem will be greatly appreciated!
logan.charles@***.com
Barbara
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Linda M Ywt

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Verified Reviewer
| map-marker Greenwood Village, Colorado

Refund

I paid for a Hallmark card download on 12-29-23 and I have not received my refund. I already have this download. I spoke to several customer service representatives about this with no luck. So, I want to know who I contact about this. This is bad customer service!!!
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User's recommendation: Do Not but from this company!!!!

Linda M Ywt

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Verified Reviewer
| map-marker Greenwood Village, Colorado

Need refund

I realized upon checking on my downloads that I already have this Hallmark down load that I purchased a month or two ago. So I purchased it again on 12-29-2023. I spoke to one of you customer service representatives today on 1-2-2024 and he said to contact customer service about getting a refund. I also sent emails but have not gotten a response.
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Anonymous
map-marker Hubertus, Wisconsin

Card Studio 2024

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Nobody has contacted me regarding my complaint. I ordered and paid for the 2024 version of the Card Studio and did not receive it. I was sent the 2023 version instead. I made my original purchase on September 29, 2023 and have received not satisfaction at all from your support section. Send my what I ordered or refund my money. My confirmation number is:Confirmation Number: UQKM6ZX2 After they received your notice Hallmark refunded my money. Thank you.
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User's recommendation: Never just sit back, make a complaint, often if necessary.

Anonymous
map-marker Birmingham, England

Constant spamming email and won't remove you from the mailing list

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I will never buy from this firm. For years they have spammed my email and refuse to remove it from their spam. Utterly terrible people.
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Anonymous
map-marker Defiance, Missouri

Want a refund, no way to call or email

I purchased hallmarck studio 2022, just now. said 90 day refund. email wont go thru no call servicedont
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User's recommendation: dont purchase or down load on line

Pamela T Izb

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Verified Reviewer
| map-marker Pink Hill, North Carolina

Hallmark Half-Fold Matte Premium Blank Greeting Cards

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I ordered 3 boxes of the Matte Premium blank greeting cards. Not only are they not Premium, but they're not even matte!! All they are are regular computer paper which would make a very flimsy and cheap-looking card. I wasted my money, but I won't waste anymore on any Hallmark product. Very disappointed. Pamela Taylor
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Loss:
$30

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy the premium (ha!) blank greeting cards!

Pamela T Izb

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Verified Reviewer
| map-marker Pink Hill, North Carolina

Hallmark Half-Fold Premium Blank Greeting Cards

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I ordered a 3 pack of these but the paper is neither premium or matte!! It's just plain white computer paper that would make a very flimsy and very cheap-looking card. I wasted my money on this order, but I won't waste any more money on Hallmark Software products.
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Pros:
  • Love the hallmark greeting card program
Cons:
  • Cheap greeting card paper

Preferred solution: Let the company propose a solution

User's recommendation: Do Not buy unless you dont mind sending homemade Hallmark Cards that are cheap-looking.

Ann W Ovq

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Verified Reviewer
| map-marker Gastonia, North Carolina

2022 upgrade

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I am unable to download hallmark 2022 upgrade. My email address is awilson@***.org. I am no longer using my old email address awilson@***.org I would appreciate it very much if you would download this program for me.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Crossville, Tennessee

I am TOTALLY DISSATISFIED with the response I received!!!!

I got a ROYAL RUN AROUND!!! No one seemed to know what to do. They kept sending me back and forth from Tech Support to Customer Service. NOBODY had an answer for me!!!
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Anonymous
map-marker Sainte-Brigitte-De-Laval, Quebec

Unwanted emails

I don't remember ever subscribing to their mailing list, yet I receive SEVERAL UNWANTED EMAILS PER DAY! I tried many times, for MANY YEARS, to remove my email from their list by clicking on "unsubscribe", but it does not stop!!! Please make it stop!!! I am in Canada and this is ILLEGAL. Do not ever let them have your email address.
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User's recommendation: Do not let them ever have your email address!

About

Related Companies

Hallmark, Hallmark Channel, Hallmark Movies And Mysteries, Hallmark Movies Now, Hallmark eCards

Summary

Hallmark Software has been designing greeting cards for life's special moments more than 100 years. The company makes announcements, calendars, certificates, envelopes, gift boxes, gift tags, invitations, mini albums, photo calendars, photo cards, photo cubes, photo frames, postcards, scrapbook pages, stationery and more. The company proposes such software as Hallmark Card Studio 2010 Deluxe, Hallmark Card Studio 2010, Hallmark Scrapbook Studio Deluxe , Hallmark Premium Blank Photo greeting Cards, Hallmark Premium Blank Greeting Cards. The corporate office of the company is based at
23801 Calabasas Road
Calabasas, CA 91302-1547. The customer service is available at (818) 222-7200 or via email using the web site of the company.

Hallmark Software reviews and complaints

Hallmark Software is ranked 362 out of 5624 in Software category

Area Served

USA

Payment Methods

PayPal

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